Case study 19 / Litigation and defense
A fallback for whenthe consultationpreparation form fails
A civil litigation and advisory practice in Cedar Rapids, Iowa, 17 staff. Built in 20 working days after content approval, using alternative contact method, useful failure message, form delivery check and staff escalation contact.
The client
- Client typeCivil litigation and advisory practice
- RegionCedar Rapids, Iowa
- Size17 staff; one locally managed operation
- Build time20 working days
Named by type and region only. No firm name, logo or domain is published.
Where the firm started
The consultation preparation inquiry route was a single point of failure. A broken form meant a lost customer and nobody the wiser.
The problem with the old site
When it comes to consultation preparation, failures were invisible from both sides: customers could not report them, and the team had no test that would reveal them.
What we built
An alternative contact route now sits openly on the page, alongside errors that explain themselves and guidance for follow-up messages. A delivery check exercises the real form, including consultation topic, general location and safe contact preference, to confirm mail reaches its destination.
The features it used
- Alternative contact method
- Useful failure message
- Form delivery check
- Staff escalation contact
Where this lives in a GetLawyerWebsite plan:
How long it took
20 working days after content approval, including staff review and handover.
What changed at the firm
With consultation preparation, a bad day is now an inconvenience rather than a lost customer.
If a consultation preparation request cannot go through, people can see another way to reach us. I am glad it was considered before we needed it.
Want the same on your firm's site?
Plans from $137 a month, with the $797 build fee invoiced only after launch. We will show you which parts of this work your firm would get.
Answers
Questions about this case study
How long did the project for this civil litigation and advisory practice take?
20 working days after content approval, including staff review and handover.
Which parts of the site did this work use?
Alternative contact method, Useful failure message, Form delivery check, Staff escalation contact. On our plans this sits under consultation requests (every plan) and managed hosting (every plan).
Does this case study describe a legal matter or its outcome?
No. It describes website and intake work for a civil litigation and advisory practice in Cedar Rapids, Iowa. GetLawyerWebsite is not a law firm, attorney or legal service provider, and nothing here is legal advice or a statement about any legal result.
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