Case study 14 / Advisory and transactional
Removing thefriction fromconsultation preparation forms
A conveyancing and property law firm in Durham, North Carolina, 17 staff. Built in 15 working days after content approval, using persistent labels, inline errors, retained field values, keyboard focus and optional-field labels.
The client
- Client typeConveyancing and property law firm
- RegionDurham, North Carolina
- Size17 staff; one locally managed operation
- Build time15 working days
- Practice areaReal estate law firms
Named by type and region only. No firm name, logo or domain is published.
Where the firm started
The consultation preparation form relied on disappearing placeholders and vague errors. Nothing indicated which field had caused the problem.
The problem with the old site
Day to day with consultation preparation, one missed field could void the whole attempt. Staff heard about the form's behavior from frustrated callers, weekly.
What we built
Each field keeps its label, each error sits next to its cause, and completed answers are preserved when submission fails. The form requests consultation topic, general location and safe contact preference, with optional items explicitly marked.
The features it used
- Persistent labels
- Inline errors
- Retained field values
- Keyboard focus
- Optional-field labels
Where this lives in a GetLawyerWebsite plan:
How long it took
15 working days after content approval, including staff review and handover.
What changed at the firm
For consultation preparation, corrections take seconds because the form names them. Visitors finish; staff stop troubleshooting a form they did not build.
I deliberately left a field blank on the consultation preparation form as a test. It told me what to fix and kept everything else I had typed. That is exactly how it should behave.
Want the same on your firm's site?
Plans from $137 a month, with the $797 build fee invoiced only after launch. We will show you which parts of this work your firm would get.
Answers
Questions about this case study
How long did the project for this conveyancing and property law firm take?
15 working days after content approval, including staff review and handover.
Which parts of the site did this work use?
Persistent labels, Inline errors, Retained field values, Keyboard focus, Optional-field labels. On our plans this sits under consultation requests (every plan).
Does this case study describe a legal matter or its outcome?
No. It describes website and intake work for a conveyancing and property law firm in Durham, North Carolina. GetLawyerWebsite is not a law firm, attorney or legal service provider, and nothing here is legal advice or a statement about any legal result.
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