Case study 03 / Litigation and defense
An FAQ built fromreal consultationpreparation conversations
A dispute resolution practice in Knoxville, Tennessee, 14 staff. Built in 20 working days after content approval, using staff-reviewed FAQ, topic grouping, named content owner and contact links for individual questions.
The client
- Client typeDispute resolution practice
- RegionKnoxville, Tennessee
- Size14 staff; one locally managed operation
- Build time20 working days
Named by type and region only. No firm name, logo or domain is published.
Where the firm started
Replies to consultation preparation questions lived in individual inboxes and habits. The explanation a caller received depended on who happened to pick up.
The problem with the old site
When it comes to consultation preparation, customers called for details a paragraph could have settled, and new colleagues learned by trial and error. The same explanation was rewritten weekly, never identically.
What we built
Recurring questions were gathered into a focused FAQ covering consultation steps and public attorney credentials. The staff member responsible for each subject checked its answer, and anything needing individual advice is directed to a conversation instead.
The features it used
- Staff-reviewed FAQ
- Topic grouping
- Named content owner
- Contact links for individual questions
Where this lives in a GetLawyerWebsite plan:
How long it took
20 working days after content approval, including staff review and handover.
What changed at the firm
With consultation preparation, there is one place to check how something works, for customers and colleagues alike. Everyday queries are answered on the page; anything specific is still settled person to person.
Every answer on the consultation preparation page was checked by the person who owns that subject here. It reads like us because it is us.
Want the same on your firm's site?
Plans from $137 a month, with the $797 build fee invoiced only after launch. We will show you which parts of this work your firm would get.
Answers
Questions about this case study
How long did the project for this dispute resolution practice take?
20 working days after content approval, including staff review and handover.
Which parts of the site did this work use?
Staff-reviewed FAQ, Topic grouping, Named content owner, Contact links for individual questions. On our plans this sits under practice area pages (every plan) and researched articles (every plan).
Does this case study describe a legal matter or its outcome?
No. It describes website and intake work for a dispute resolution practice in Knoxville, Tennessee. GetLawyerWebsite is not a law firm, attorney or legal service provider, and nothing here is legal advice or a statement about any legal result.
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